Standard Support
Identivue Limited Standard Support
All times are UK local time
MYPOS Helpdesk & Systems Support includes :
- Helpdesk and systems support, 8am to 8pm excluding 25th December.
- MYPOS IBM Cloud monitoring, 24/7 (global).
- Helpdesk assistance with user problems that occur during normal MYPOS Connect operations.
- Helpdesk assistance with basic or day-to-day configuration of MYPOS Connect.
- Helpdesk guidance with procedural and MYPOS Connect system capability questions.
- Resolution or explanation of MYPOS Connect generated error messages.
- MYPOS Connect version enhancements and updates subject to hardware suitability.
- Operating system security patches, fixes and configuration-specific updates.
MYPOS Helpdesk & Systems Support does not include the following which can be quoted at cost :
- Complex re-configuration of MYPOS.
- Report modifications.
- Systems development.
- Installation of new / additional modules, systems and functionality.
- MYPOS systems training.
- Hardware repairs.
- On site call outs.
- Operating system upgrades.
- Systems maintenance.
- Network support.
- Changes to Third Party API calls
MYPOS Helpdesk & Systems Support (UKT3)
1st May 2023, v.2023.1
Copyright © Identivue Ltd t/a MYPOS Connect 2015
Identivue Ltd (trading as MYPOS Connect) is a limited company registered in England and Wales with company registration number 04260598, whose registered address is: 41b Beach Road, Littlehampton BN17 5JA, England.
MYPOS Connect partners with Adyen N.V. to provide financial services, payment services and banking services (including cross-border services in the EEA). Adyen N.V. (member of the European Central Bank, licensed as Credit Institution by De Nederlandsche Bank) is registered in the Netherlands as company number 34259528. Dutch law defines a bank as a credit institution as referred to in Article 4 of the CRR. The CRR defines a credit institution as an undertaking the business of which is (i) to take deposits or other repayable funds from the public and (ii) to grant credits for its own account.
MYPOS Connect partners with Adyen N.V. to provide financial services, payment services and banking services (including cross-border services in the EEA). Adyen N.V. (member of the European Central Bank, licensed as Credit Institution by De Nederlandsche Bank) is registered in the Netherlands as company number 34259528. Dutch law defines a bank as a credit institution as referred to in Article 4 of the CRR. The CRR defines a credit institution as an undertaking the business of which is (i) to take deposits or other repayable funds from the public and (ii) to grant credits for its own account.