Payment Links
Secure Remote Payment Links for Modern Commerce
Payment Links allow businesses to request and accept payments securely without the customer being physically present.
Built on Adyen Financial Technology and embedded within the MYPOS Connect Platform, Payment Links support remote payment workflows through Terminal One and Secure Link Services. They provide a simple and secure way to collect payment for telephone orders, deposits, invoices, deliveries, account payments and customer engagement journeys.
Customers receive a secure link by email, SMS or another digital channel. They can then complete the payment using their own device, without sharing card details over the telephone or requiring a member of staff to manually enter payment information.
The Digital Evolution of Cash on Delivery
Payment Links can be used as a modern digital version of cash on delivery.
Instead of asking a driver, salesperson or service team to collect cash or process a card payment at the point of delivery, the business can send a secure Payment Link before the goods are dispatched, while the order is in transit or when the delivery is completed.
This can help businesses confirm payment earlier, reduce the amount of cash handled by employees and avoid sending separate payment terminals with delivery teams.
Payment Links are particularly useful for:
- Remote and telephone orders
- Payment before dispatch
- Delivery and collection payments
- Deposits and part payments
- Invoice payments
- Account balance payments
- Event, booking and reservation payments
- Membership and customer engagement workflows
A Modern Alternative to Traditional MOTO Payments
Payment Links provide a modern alternative to traditional Mail Order and Telephone Order, or MOTO payments.
With a traditional MOTO transaction, a member of staff normally receives the customer’s card details by telephone and manually enters them into a payment terminal or virtual terminal. This creates additional administration, staff training and security responsibilities.
It may also increase the risk of payment errors, fraud and chargebacks because the customer is not completing the payment directly.
With a Payment Link, the customer enters their own payment details into a secure online payment environment. This reduces the need for employees to handle sensitive card information and allows available security controls, authentication and fraud prevention tools to be applied to the transaction.
For businesses processing a growing volume of remote payments, Payment Links can provide a more secure, scalable and operationally efficient alternative to maintaining traditional MOTO processes.
Designed for Human and Agentic Commerce
Payment Links can support payment journeys initiated by a person, a business system or an authorised digital agent.
A member of staff may create and send a link following a telephone order. An ERP, ecommerce or customer service platform may generate a payment request automatically. In future commerce journeys, an authorised AI agent may initiate an order or request payment on behalf of a customer, subject to the appropriate customer approval and security controls.
Because the payment request can include structured order, customer and transaction information, Payment Links can form part of an integrated workflow rather than operating as a separate payment process.
This makes them suitable for both traditional customer service environments and emerging agentic commerce models.
Secure by Design
Payment Links are supported by Adyen Financial Technology and benefit from enterprise-grade payment infrastructure.
Depending on the payment journey and configuration, this may include:
- Secure hosted payment pages
- Tokenisation of payment credentials
- Strong Customer Authentication
- Fraud detection and risk management
- Real-time transaction status
- Referenced refunds
- Payment reconciliation
- Reduced handling of card details by employees
The customer completes the payment within a secure payment environment, helping the business reduce its exposure to sensitive card information.
Payment Links with Terminal One
Terminal One includes professionally supported payment terminals together with simple Payment Link functionality.
It is suitable for businesses that need a straightforward way to accept both in-person and remote payments without implementing a wider software integration.
Terminal One Payment Links can be used for telephone orders, payment before dispatch, deposits, invoice payments, delivery payments and other everyday remote payment requirements.
Advanced Payment Links with Secure Link Services
Secure Link Services provides a more advanced and integrated Payment Link solution.
It is designed for businesses that need greater control over how payment requests are created, distributed, monitored and reconciled.
Depending on the project requirements, Secure Link Services can support:
- Itemised payment requests
- Editable payment information
- Defined payment time limits
- Automated SMS and email distribution
- ERP and business system integration
- Customer and order references
- Tokenisation and repeat payment workflows
- Payment status updates
- Automated reconciliation
- Remote ordering and customer service processes
Secure Link Services can be integrated with the MYPOS Connect Platform and supported ERP, ecommerce and customer engagement environments.
Connected to Your Wider Business Systems
Payment Links can be integrated into order management, accounting, ERP, ecommerce, customer service and customer engagement workflows.
For example, a Payment Link may be generated when:
- A sales order is created
- A deposit becomes due
- Goods are ready for dispatch
- An invoice is issued
- A customer requests home delivery
- An account balance needs to be paid
- A booking or membership needs to be confirmed
- A customer service agent agrees a payment with a customer
The payment status can then be returned to the relevant business system, helping teams understand whether an order has been paid, remains outstanding or requires further action.
Most Businesses Are Using One of Two Pricing Methods
Understanding the difference between these models helps explain where savings can come from.
Payment Links Built Around Your Business
Payment Links can be used as a simple standalone payment method or as part of a wider integrated payment strategy.
Whether you need occasional Payment Links alongside your payment terminals or a fully integrated remote payment workflow connected to your ERP and customer systems, we can help identify the most appropriate approach.
Speak to our team about Payment Links, Terminal One or Secure Link Services.